BetterHelp is by far the most well-known online mental therapy platform in the world and a lot of that is thanks to their stellar marketing campaign on YouTube. But, when it comes to BetterHelp, there’s a lot more than mental therapy that’s going on behind the scenes.
Just earlier this year, BetterHelp was confronted by the FTC for selling user data to Facebook, Snapchat, and Pinterest. This is not unusual for consumer platforms but the sensitive nature of BetterHelp’s services makes this rather concerning. In fact, the FTC complaint even alleges that BetterHelp has shared data from health questionnaires with Meta. The worst part though is that BetterHelp didn’t even deny the allegations. Rather, they simply maintained their innocence while dismissing the allegations as just standard industry practice. The unfortunate part is that they were lying about this because almost every online therapy platform does the exact same thing. This video explains the dark side of BetterHelp and why in-person therapy may be a better option than online therapy.