Job Opportunity: Residential Aide (Posted 01/09/17)

The Residential Aide will be responsible for providing a variety of support services in a residential shelter setting to assist with the supervision and safety of individuals through a recovery rehabilitative focus of care.

Services for the UnderServed
305 Seventh Avenue, 10th Floor
New York, NY, 10001


  • Maintain daily census and become familiar with consumer population.
  • Establish and maintain appropriate staff/consumer boundaries and direct consumers to the appropriate staff or department in order to address their needs.
  • Provide guidance and information to consumers around the daily activity schedule, House
  • Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.
  • Monitor consumer behavior to ensure compliance with House Rules, Program Policies, and Procedures.
  • Monitor facility exterior and interior to ensure consumer safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
  • Responsible for laundering bed linens, bathroom towels, kitchens towels, and all other washable items used in the facility by consumers and staff.
  • Assist consumers in the laundering of their personal clothes and items during assigned laundry times.
  • Assist in meal service. Monitor consumers during mealtimes and all other activities taking place within the facility.
  • May be responsible for cleaning program areas after or before usage.
  • Provide guidance to consumers in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house vocational training, and participation in other support service activities.
  • Prepare and distribute hygiene supplies and other living supplies to consumers.
  • Manage clothing donations/clothing closet.
  • Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
  • Accompany shelter residents to appointments as assigned.
  • Conduct periodic building and grounds inspections and make shift supervisor aware of findings.
  • Respond to crisis and emergency situations and contact the appropriate authorities as needed.
  • Assist House Managers with fire drills and building evacuations during emergencies and provide consumer with fire safety and prevention information as needed.
  • Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings as appropriate.
  • Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
  • Maintain CPR/ First Aid Certification.
  • A work schedule that includes some weekend and evening hours will be required.
  • Perform other duties related to the program as delegated by the House Managers and/or Assistant Director, Facility Operations.
  • High School Diploma or GED required. Associates degree preferred.
  • 1 to 2 years of experience working in a large residential/institutional setting with a special needs population is required.
  • Strong interpersonal and organizational skills required.
  • NYS Driver’s License preferred.



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