Adult Protective Services

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adult_protective_svcs_300x300New York City Human Resources Administration (HRA) – Department of Social Services

For assistance or more information call 311 or the APS Central Intake Unit at 212-630-1853.

Adult Protective Services (APS) is a state-mandated case management program that arranges for services and support for physically and/or mentally impaired adults who are at risk of harm. APS seeks to promptly resolve the risks faced by eligible clients with service plans that will enable these individuals to live independently and safely within their homes and communities. Prospective clients may be referred by anyone.


APS is available to persons 18 years of age and older without regard to income, who:

  • Are mentally and/or physically impaired;
  • Due to these impairments, are unable to manage their own resources, carry out the activities of daily living, or protect themselves from abuse, neglect, exploitation or other hazardous situations without assistance from others;
  • Have no one available who is willing and able to assist them responsibly
  • There is an APS office in each borough.

If you would like more information on an active APS case, please call the correct borough office:

  • Brooklyn Borough Office 718-722-4830/718-722-4812
  • Bronx Borough Office 718-620-8880
  • Manhattan North Borough Office 212-971-2727
  • Manhattan South Borough Office 212-279-5794
  • Queens Borough Office 718-883-8254
  • Staten Island Borough Office 718-556-5846

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